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SHIPPING & RETURNS
Shipping Policy
At Son's of Borinquen Studios, we aim to provide reliable and timely delivery of your orders. Here are our shipping policies:
Shipping Time:
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Orders usually arrive within 7-10 days.
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Delivery times may vary slightly depending on the carrier's schedule and potential delays.
Tracking:
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We provide tracking information for all orders.
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You can monitor your shipment's progress using the tracking details sent to your email.
Responsibility:
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Son's of Borinquen Studios is not responsible for delays caused by the carrier.
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We are not liable for lost packages once they are in the carrier's possession.
If you have any questions or concerns about your shipment, please contact our customer care team for assistance.
Return & Exchange Policy
Your satisfaction is important to us. If you need to return or exchange an item, please review our policies below:
Accepted Returns and Exchanges:
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Incorrect Item: If you received the wrong item in terms of color, size, or model.
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Damaged Item: If the product arrived in a damaged condition.
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Poor Quality: If the item arrived in poor quality.
Return Shipping:
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Return shipping costs are the customer's responsibility unless the item arrived damaged or with an incorrect print, color, or size.
Non-Returnable Items:
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Unfortunately, we do not accept returns on swimwear.
How to Process a Return or Exchange:
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Contact our customer care team at sonsofborinquenstudio@gmail.com with your order details and reason for the return or exchange.
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Follow the instructions provided by our team to return the item.
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Once we receive the returned item, we will process your return or exchange promptly.
We strive to ensure that you are completely satisfied with your purchase. If you have any issues, please don't hesitate to reach out to our customer care team for assistance.