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10% Off Ordes $50/ 15% Off Orders $75/ 20% Off Orders $100 Or More On All Artworks and Tshirts!
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FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Artworks FAQs
Clothing and Accessories FAQs
Processing Time:
• Our standard shipping day is every Saturday. Once your label is generated, we'll promptly send you the tracking number via email. For expedited shipping requests, simply email us at sonsofborinquenstudio@gmail.com, and we'll fast-track your order at no additional cost.
Shipping Method:
• We exclusively use USPS Priority Mail for all shipments to ensure a reliable and trackable delivery service.
Order Tracking:
• You'll receive an email with your tracking number once your order is shipped. This allows you to monitor the progress of your delivery.
Delivery Timeframe:
• While USPS allows up to 30 days for delivery from the moment it's turned into the post office, our experience shows that deliveries typically take 3-5 business days.
Packaging:
• To minimize our environmental impact and ensure your artwork's safety, we use recycled tubes from local shops. These sturdy cardboard tubes provide excellent protection during transit.
Free Shipping:
• Enjoy free shipping on all orders to the United States and Puerto Rico. No hidden fees—what you see is what you pay.
Thank you for choosing Sons of Borinquen Studio.
Q: Can I cancel my order before it has been shipped? A: Absolutely! If your artwork hasn't been shipped yet, you can cancel your order at any time. Simply contact us at sonsofborinquenstudio@gmail.com (mailto:sonsofborinquenstudio@gmail.com)to initiate the cancellation process.
Q: What if my order has already been shipped? A: If your order has been shipped, we kindly ask you to return the artwork to the sender's address stated in the shipping label. Please note that the customer is responsible for covering the return shipping costs.
Q: How do I initiate a return for a shipped order? A: Contact us at sonsofborinquenstudio@gmail.com (mailto:sonsofborinquenstudio@gmail.com)to notify us of your intent to return the artwork. We'll provide you with the necessary details and guide you through the return process.
Q: Who covers the return shipping costs for shipped orders? A: For returned orders, the customer is responsible for covering the return shipping costs. Once the artwork is delivered back to us, we will gladly refund the full amount of your purchase.
Q: Is there a time limit for initiating a return? A: We understand that circumstances may vary, so we encourage customers to initiate a return as soon as possible. However, we accept returns as long as the artwork is returned in its original condition.
Q: Can I exchange my artwork for a different piece? A: Unfortunately, we currently do not offer exchanges. If you wish to explore different artwork, we recommend initiating a return for a refund and placing a new order for the desired piece.
Q: What if my artwork arrives damaged or defective? A: We take great care in packaging our artworks, but if your order arrives damaged or defective, please contact us immediately at sonsofborinquenstudio@gmail.com (mailto:sonsofborinquenstudio@gmail.com)with photos of the damaged item. We will work to resolve the issue promptly.
Q: How can I contact Sons of Borinquen Studio for further assistance? A: Feel free to reach out to us at sonsofborinquenstudio@gmail.com (mailto:sonsofborinquenstudio@gmail.com)for any additional questions or concerns regarding order cancellations, returns, or any other inquiries. Your satisfaction is our priority. Thank you for choosing Sons of Borinquen Studio.
Q: What should I do if my order hasn't arrived after 30 business days? A: If your artwork hasn't arrived within 30 business days from the moment it's turned into the USPS office, please contact us at sonsofborinquenstudio@gmail.com.(mailto:sonsofborinquenstudio@gmail.com) We will promptly investigate the issue and offer the option of shipping a new artwork or providing a refund, based on your preference.
Q: What steps should I take if my artwork arrives damaged? A: We strive to ensure that your artwork arrives in perfect condition, but in the rare event of damage during shipping, please send a picture of the damaged item to sonsofborinquenstudio@gmail.com.(mailto:sonsofborinquenstudio@gmail.com) Once received, we will promptly ship you a new artwork. We will also provide you with the new tracking number via email.
Q: Will I be charged for a replacement if my order is lost or damaged? A: No, if your order is lost or damaged, we are committed to resolving the issue at no additional cost to you. We offer the choice between shipping a new artwork or providing a full refund, depending on your preference.
Q: How can I contact Sons of Borinquen Studio to report a lost or damaged order? A: Please contact us at sonsofborinquenstudio@gmail.com (mailto:sonsofborinquenstudio@gmail.com)to report any issues with lost or damaged orders. Include relevant details, such as your order number and, in the case of damage, attach pictures for our assessment.
Q: What information will I receive once a replacement artwork is shipped? A: Once the replacement artwork is shipped, we will provide you with the new tracking number via email. This allows you to monitor the progress of the replacement delivery.
Q: Is there a time limit for reporting lost or damaged orders? A: While we encourage you to report any issues as soon as possible, we understand that circumstances may vary. We are committed to addressing lost or damaged orders and will work with you to find a suitable solution, regardless of when the issue is reported.
Q: Can I choose between a replacement artwork and a refund for a lost order? A: Absolutely. We value your satisfaction, and in the case of a lost order, you can choose between having a new artwork shipped or receiving a full refund. We want to ensure you have the best experience with Sons of Borinquen Studio.
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